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Amsterdam Airport Schiphol

Address:Amsterdam Airport Schiphol, PO Box 7501, 1118 ZG Schiphol, The Netherlands	Country Code:31
Location:The airport is located 15km (9 miles) southwest ofAmsterdam.	Time Zone:GMT + 1
Website:wwwschipholnl	Number of Terminals:1
E-mail:info@schiphol.nl	Transfer Between Terminals:
	Telephone:(0)900 7244 7465 (Netherlands only) or (0)20 794 0800

Airport Guide

Driving directions

· The airport is situated off the A4 motorway, which linksAmsterdam,The Hague andRotterdam. The exit to the airport is clearly signposted.

Parking

· There are two short-term car parks (P1 and P2), both connected to the terminal andSchipholPlaza by covered walkways, recommended for stays of up to 48 hours.

· Long-term parking is available in an open-air car park (P3), situated 4km (25 miles) from the terminal.

· A free 24-hour shuttle bus links P3 with the terminal.

· There is also a luxury car park (P7).

· A VIP valet service is also available; reservations are required (tel: (0)900 7244 7465 (Netherlands only) or (0)20 794 0800).

Public Transportation

· Rail: There is a railway station in the terminal’s central hall, underSchipholPlaza; direct trains run to Amsterdam Central Station (journey time: 15 minutes). Night trains serveUtrecht, Amsterdam Central Station,Leiden,The Hague,Delft andRotterdam. The reservation-only, high-speed Thalys train serves major European cities. Other international services run toBerlin, Hannover andLeipzigNS (Dutch Railways). Ticket machines and desks are located in the baggage reclaim halls 1, 2 and 3, andSchipholPlaza.

· Road: Taxi: Schiphol Travel Taxis are available from outsideSchipholPlaza (journey time intoAmsterdam: 15 minutes). Taxis can be booked in advance on the airport’s website.

· Bus: Public buses run regularly toAmsterdam and other cities Bus nos197 and 370 (interliner) run toAmsterdam city centre and Amsterdam Zuid Buses depart from platform A7, in front of the Arrivals hall 2.

· Shuttles: Many hotels offer a free airport shuttle service to guests The Connexxion Schiphol Hotel Service (tel: (0)38 339 4771) is a daily hotel shuttle service running from the airport to over 55 hotels in and around Amsterdam; the Connexxion desk is situated in the Arrivals hall 2, for tickets and information.

Airport Facilities

· Money and communications: There are numerous banks, which also offer VAT reclaim facilities, ATMs, currency exchange machines and bureaux de change. There is a post office in Lounge 2, and mobile telephone hire at the Telecom Rentcenter at Schiphol Plaza Multiphone multimedia telephone units, which can be used for telephoning, Internet access and an SMS service, are situated throughout the airport. Wireless Internet is available in designated ‘communication zones’ in the terminal building.

· Eating and drinking: There are numerous restaurants, bars and cafés situated throughout the terminal building.

· Shopping: There are numerous shops, including duty-free and a 24-hour supermarket, at Schiphol Plaza (before security) and on both sides of immigration. A duty-free pre-order and collection service is available online.

· Luggage: Seal & Go, at various locations in the Departures check-in area (tel: (0)20 316 4289) seals luggage (irrespective of size) within one minute. Lockers are situated throughout the terminal. Left-luggage is open daily in the basement between Arrivals 1 and 2 (tel: (0)20 601 2443). There are free trolleys and a porter service (tel: (0)20 601 2303) is available on request. There is a lost and found office; information desks can provide more information.

· Other facilities: The airport has a medical centre, 24-hour emergency medical services (tel: (0)20 649 2566) and a pharmacy. There is a fully equipped baby room and several play areas on Holland Boulevard; baby change facilities are provided in the toilets. Shower facilities can be found at the terminal hotel (see below), available 24 hours a day. Massages, a casino and a prayer room are also available.

Help Desk

· Schiphol information desks are located before passport control inSchipholPlaza, halls 2 and 3 in Arrivals, and behind passport control in Lounges 2 and 3.

· Eight transfer desks, situated on the piers, offer information on transfers and connecting flights. Multiphone units, with touch-screen technology for information on the airport, are located throughout the terminal.

· The Customer Contact Centre (tel: +800 7244 7465) can provide further information.

· The VVV Holland Tourism Information Office is situated in Arrivals hall 2, with tourist information and an accommodation reservation service.

Disabled Facilities

· Facilities include automatic doors, toilets, and a lift between all floors of the airport, including train platforms. Wheelchairs are available for visitors, but passengers requiring wheelchairs and special assistance should inform their airline prior to travel.

· ACompany (tel: (0)20 601 5018) provides an electrocar service, with shuttles running between piers D, E, F and G and in the Arrivals hall. Disabled parking is available in car parks P1, P2 and P3.

· A bus is available on request (tel: (0)20 316 1417) from car park P3 to take disabled passengers to the terminal; passengers requiring this service should phone at least 24 hours in advance Visicom (tel: (0)20 601 2929) supplies text telephones for hearing-impaired passengers; induction loops are fitted at the information desks, transfer desks and in the waiting areas in the central lounge.

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Hotels

· Hotel Mercure Schiphol Terminal Hotel is located within the terminal building, beyond customs. The hotel offers shower facilities 24 hours a day, as well as day room and overnight facilities. There are a number of hotels in the Schiphol area, most of which offer a free shuttle service to the airport. Hotels include: Bastion Hotel Amsterdam Airport Schiphol , Courtyard Marriott Amsterdam Airport, Crowne Plaza SPC, Dorint Airport Hotel Radisson SAS, Hotel Amsterdam Airport Schiphol and the Sheraton Hotel . The Schiphol TravelPort provides e-mail bookings and payment for selected hotels.

Rental Car and Limos

· Car hire companies are located in Schiphol Plaza and include Avis, Budget, Hertz, National Car Rental and Sixt.

Ted Stevens- Anchorage International Airport

Address:Ted Stevens Anchorage International Airport, PO Box 196960,Country Code:1

Anchorage, AK 99519-6960, USA

Location:The airport is located 3 km (2 miles) south ofTime Zone:GMT – 9 GMT

Anchorage.

Website:wwwanchorageairportcom

Number of Terminals:2

E-mail:april_westfall@dotstateakus

Transfer Between Terminals: A free shuttle busruns daily 24 hours between the terminals and thecar hire area.

Telephone:907-266-2526

Airport Guide

Driving directions

· The airport is located onPostmark Drive and is clearly signposted from the city centre.

Parking

· Short-term car parking is available at both terminals; there is a multi-story car park at the South Terminal.

· Long-term parking is available in close proximity to the South Terminal.

· Parking information is available from APCOA/Standard (tel: 904 243 1532), which also offers a parking service.

Public Transportation

· Road: Taxis are available at each terminal. At the South Terminal, the taxi stand is at the ground transportation island, which can be reached via the underground transportation hall or via the pavement outside baggage reclaim. At the North Terminal, the taxi stand is located directly outside the Arrivals hall.

· Bus: TheMunicipality ofAnchorage People Mover bus (airport route no7) runs between the airport and downtownAnchorage and theDiamondCenter. A door-to-door shuttle service is offered by Eagle River Shuttle (tel: 907 694 8888), Shuttle Man (tel: 907 677 8537) and Talkeetna Shuttle (tel: 888 288 6008).

Airport Facilities

· Money and communications: There is a bureau de change, ATMs, a post office and a bank.

· Eating and drinking: There are restaurants and bars located in both terminals.

· Shopping: Shops include duty-free, located in the North (international) Terminal.

· Luggage: There is a lost property office located on the Departures (upper) level of the South (domestic) Terminal (tel: 907 266 2623) and a baggage storage facility, also in the South (domestic).\ Terminal of the Airport on the lower (Arrivals) level opposite baggage reclaim.

· Other facilities: The Alaska Native Medical Centre has a desk in the South Terminal There is also a barber shop.

Help Desk

· There are information desks in both terminals.

Disabled Facilities

· The airport is fully equipped for disabled passengers.

· Wheelchairs and assistance are available and passengers should contact the airline with which they are traveling.

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Hotels

· The Millennium Alaskan Hotel and Westcoast International Inn are situated 15km (1 mile) from the airport.

· The Anchorage Courtyard is situated 35km (2 miles) from the airport and 8 minutes from the centre ofAnchorage.

· Courtesy airport shuttles operate to many hotels in the area; this service can be arranged via the telephone information boards in the baggage reclaim area.

· Rental Car and Limos

Alamo, Avis, Budget, Dollar, Hertz, National and Payless are all represented, with desks on the lower level of the South Terminal.

The car hire parking lot is located between the Tower and the South Terminal; free airport shuttles travel between the car park and both terminals daily 24 hours.

Atlanta (Hartsfield) International Airport Guide

Address:Atlanta (Hartsfield) International Airport, Department of Aviation, 6000 North Terminal Parkway Suite 435, Atlanta, Georgia 30320, USA	Country Code:1
Location:The airport is located 16 km (10 miles) south of Atlanta.	Time Zone:GMT – 5
Website:wwwatlanta-airportcom	Number of Terminals:2 (6 concourses)
E-mail:webmaster@atlanta-airportcom	Transfer Between Terminals: The airport transit system in the underground. Transportation Mall transports passengers between terminals and concourses (journey time to furthest of the six concourses: 5 minutes). There is also a travelator, which connects the terminals and carries passengers around the airport.
	Telephone:404-209-1700 or 404-530-7300

Airport Guide

Driving directions

· The I-85 and I-285 both provide direct access to the airport I-75 and I-20 also connect the airport with all areas of Georgia and southeast USA.

Parking

· The airport has space for 31,000 cars, including short- and long-term parking.

· There are both indoor and outdoor car parks with direct access to the terminals, as well as hourly parking areas in front of each terminal for pick-up and drop-off.

· Daily car parks are situated next to the terminals, while economy car parks are next to the parking decks and beyond the Ground Transportation Centre.

· There are also three long-term Park & Ride car parks located further away, with a free transfer bus service to/from the terminals.

Public Transportation

· The Ground Transportation Centre (tel: 404 530 6674) is situated near baggage reclaim with information on buses, taxis, shuttles, car hire, limousines and trains, disabled transportation and off-site airport parking.

· Rail: Rapid train services leave the airport for downtownAtlanta (journey time: 15 minutes), from where connections to other parts of the city can be made.

· Road: Taxi: Metered taxis serve the airport; taxis can be booked at the Ground Transportation Centre island A. Only authorized taxis should be used. Contact the taxi information line (tel: 404 530 6698) for further information. Shared-ride taxis are also available (tel: 404 766 5312) and reservations can be made for door-to-door services. Services can be booked at the Ground Transportation Centre island B

· Limousine: Many limousine companies provide services from the airport; reservations must be made in advance and companies must be licensed to serve the airport. Service providers can be found at the Ground Transportation Centre island G. The airport’s website has a list of all companies.

· Bus: The airport is served by Greyhound Flightlink buses, which depart daily for selected cities and states from the lower level of the North Terminal.

Airport Facilities

· Money and communications: Bureaux de change and ATMs can be found throughout the terminals; there is also a bank and a post office in the Atrium.

· Eating and drinking: Various restaurants and fast-food outlets offer a wide variety of international cuisine.

· Shopping: Several gift and souvenir shops, as well as a duty-free, are available.

· Luggage: Lockers are available at Wrap-A-Bag in the southwest area of the Atrium; lockers beyond security checkpoints are out of service until further notice.

· Lost property is handled by the Atlanta Airline Terminal Corporation (tel: 404 530 2100).

· Other facilities: There is a chapel and a medical centre, as well as AED units (defibrillators).

Help Desk

· The airport customer service office is open daily 0815-2100 for enquiries; information desks are located throughout the terminal and in the automated people mover stations on each concourse.

· Multi-lingual customer service representatives are on hand throughout the airport to provide passengers with assistance.

· A visitor centre is situated in the Atrium, with tourist information available from the Atlanta CVB (tel: 404 305 8426).

· Volunteer hosts are also on hand to answer questions on the airport andAtlanta.

Lost and Found

· Lost property is handled by the Atlanta Airline Terminal Corporation (tel: 404 530 2100).

Disabled Facilities

· The airport has full facilities for disabled passengers including TDD phones, lifts and ramps.

· Disabled parking spaces are available in all car parks at the airport; spaces are clearly signposted and are located in close proximity to the airport’s main terminal; the long-term parking shuttle is wheelchair-accessible.

· Passengers who require wheelchairs and special assistance should inform their airline at the time of booking.

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Hotels

· There are no hotels at the airport Nearby hotels include the AmeriSuites Atlanta Country Inns & Suites,Red Roof Inn Airport North, Sleep Inn Atlanta AirportAtlanta Airport Marriott (tel: 404 766 7900), The Westin Atlanta Airport (tel: 404 762 7676), Embassy Suites Airport.

· Shuttle buses are available to all major hotels in the area. For a list of all hotels and their telephone numbers, consult the airport’s website.

· Shuttle buses leave from the Ground Transportation Area immediately outside the Terminal North and Terminal South.

· Courtesy telephones are available in the baggage reclaim and ground transportation areas.

Rental Car and Limos

· Car hire companies Avis, Budget, Hertz, National/Alamo and Thrifty are located on island B, while Avis, Budget, Dollar, National, Payless and Thrifty have desks inside the airport on the first floor, within the Atrium.

· Off-site car hire companies are Airport Rent-A-Car, Enterprise and E-Z Rental. Passengers wishing to hire vehicles from these companies can ask for shuttles to pick them up from Arrivals; courtesy phones are located in the baggage reclaim area.

Dallas Fort Worth Airport

Address:DFW, PO Box 619428, DFW Airport, Texas 75261-9428, USA	Country Code:1
Location:The airport is located 24km (15 miles) northwest ofDallas and 29km (18 miles) northeast ofFort Worth.	Time Zone:GMT – 6
Website:wwwdfwairportcom	Number of Terminals:5
E-mail:airportinfocenter@dfwairportcom	Transfer Between Terminals: The terminals are connected by the world’s largest airport train, Skylink. This bi-directional system speeds guests through terminals in an average of five minutes. Transportation between terminals while outside security is available on Terminal Link, a free shuttle service. Pick-up and drop-off points are located on the upper level of each terminal, outside baggage reclaim areas.
	Telephone:972 574 8888

Airport Guide

Driving directions

· There are airport connections from the south on Highway-183 or -360, or from the north, on Highways-114, -121 or -635 All exits are on the left.

· From centralDallas, head north on I-35E, continue (northwest) on Route 183, turn off ontoRampDFWAirport, and then continue (north) onInternational Parkway North (toll road).

· From central Fort Worth, head north on I-35 West, at Exit 52A turn off onto Ramp Route 121 north, merge onto Route 121 (Airport Freeway), continue (north) on I-820, continue on Route 121 north then Route 183 East, turn off onto Ramp DFW Airport/Amon Carter Boulevard, and then continue (north) on International Parkway North (toll road).

Parking

· Terminal car parks for short-stay parking are located next to each terminal, within walking distance of the gates.

· Express car parks are situated slightly further away and are served by shuttle connections to the terminal. Long-term, economy parking is available at remote sites, also serviced by the free airport shuttle buses.

· For further information on car parking, telephone the information line (tel: 972 574 7275/PARK).

Public Transportation

· Rail: Trinity Railway Express (tel: 214 979 1111) offers connections to Dallas and Fort Worth Shuttles connect the station and the terminals and are free for passengers holding a valid air ticket

· Road: Taxi: Taxis are readily available outside the airport, available on the upper level of each terminal

· Limousine: Numerous limousine companies and shuttle services are available

· Bus: Airporter buses serve various destinations in Fort Worth, from the upper level of each terminal

· Information on public transport is displayed on ground transportation boards, which are located near baggage reclaim in all terminals

Airport Facilities

· Money and communications: The airport has ATMs, bureaux de change and post office services. Fax and Internet kiosks can be found in all terminals Wireless Internet is available in all terminals too.

· Eating and drinking: There are numerous food and drink outlets located around the airport.

· Shopping: Duty-free shopping is available in Terminals A and B.

· Luggage: Trolleys are available throughout all terminals.

· Other facilities: Barber shops, manicure, massage and shoeshine services are available, and there are chapels (meditation rooms) in all terminals.

Help Desk

· Multilingual information boards can be found throughout the airport.

· Interactive visitor information centres are located near the baggage reclaim areas providing information and direct dialing to some transportation options from the airport.

· A Travelers Aid office is located in Terminal D, near the D15 bag claim.

· DFW Airport Ambassadors are stationed throughout all terminals to provide assistance, including directing passengers to connecting flights, bag claim and other airport facilities.

Disabled Facilities

· Wheelchairs are also available from individual airlines in each terminal; passengers should request any special assistance from their airline prior to travel.

· There is disabled parking available in all car parks.

· The inter-terminal Terminal Link vans are wheelchair accessible.

· There are TDD telephones, amplified receivers and lowered telephones throughout all terminals.

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Hotels

· The Grand Hyatt DFW, located in Terminal D, outside securityhas 298 rooms, and is the most convenient hotel for the airport. Also on site is the Hyatt Regency DFW Hotel , which has 811 rooms and 11 suites. Other hotels, including the Courtyard Dallas DFW Airport, Dallas Fort Worth Airport Marriott, the Fairfield Inn DFW and the Holiday Inn Select are located close to the airport.

· Information on getting to local hotels is displayed on ground transportation boards, which are located near baggage reclaim in all terminals,

Rental Car and Limos

· Car hire companies Avis, Budget, Hertz, National/Alamo and Thrifty are located on island B, while Avis, Budget, Dollar, National, Payless and Thrifty have desks inside the airport on the first floor, within the Atrium,

· Car hire and pick-up is arranged here Advantage, Alamo, Avis, Budget, Dollar, Enterprise, EZ Rent, Hertz, National and Thrifty are all represented; courtesy telephones are located by baggage reclaim,

Denver International Airport

Address:Denver International Airport, 8500 Peña Boulevard, Denver, Colorado 80249, USA	Country Code:1
Location:The airport is located 37km (23 miles) northeast ofDenver,	Time Zone:GMT – 7
Website:wwwflydenvercom	Number of Terminals:1 (3 concourses)
E-mail:info@diadenvernet	Transfer Between Terminals: The airport underground rail system links the Jeppesen Terminal with concourses A, B and C in less than five minutes. Passengers can walk from the Jeppesen Terminal to Concourse A.
	Telephone:303 342 2000

Airport Guide

Driving directions

· The airport access road,Peña Boulevard, can be accessed via an exit off I-70 in eastDenver.

· I-70 offers connections to I-25, I-225 and I-76.

·Peña Boulevard can also be accessed from the E-470 Tollway andAirport Boulevard inAurora.

Parking

· There are many parking options at the airport (tel: 303 342 7275) including two short-term parking garages, located just east and west of the terminal.

· There are more than 7,000 spaces in each garage Uncovered economy parking is also available.

· Pikes Peak Shuttle Lot is located south ofPeña Boulevard on75th Avenue for long-term parking. Shuttles drop passengers off at check-in. The Mt Elbert Shuttle Lot is for overflow parking in a remote car park, also served by a shuttle.

· Valet parking is accessible via the Arrivals roadway on Level 4 on the east and west sides of the Terminal.

Public Transportation

· Road: Taxi: Taxis, charters and luxury limousines are available to all destinations.

· Bus: RTD SkyRide buses (tel: 303 299 6000) operate on five different routes and serve business, hotel and central Denver destinations, departing from outside door 511, on the east side of the terminal level 5. General ground transportation information is available (tel: 303 342 4059), and there is a counter located on level 5 of the terminal for assistance.

Airport Facilities

· Money and communications: The airport has ATMs, bureaux de change and a post office.

· Eating and drinking: There are restaurants, coffee shops, bars, fast-food, an ice cream parlour and cafés.

· Shopping: Shops include newsagents, gifts and other shops on the Arrivals level and duty-free.

· Luggage: A lost property office is situated on the Departures level.

· Other facilities: An interfaith chapel, health clinic and massage services are available on the Departures level. There is a children’s play area and a hairdresser on concourse B.

Help Desk

· An information desk is located in the terminal. Arrivals level Airport information is available (tel: 303 342 2000).

Disabled Facilities

· Shuttle buses with wheelchair lifts operate between the outlying car parks and the terminal.

· Disabled spaces are available in all parking garages and car parks close to the airport.

· Other facilities include accessible toilets and TTY telephones for people with hearing impairments.

· Wheelchair transportation information can be found on the airport’s website.

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Hotels

· Hotels close to the airport include the AmeriSuite, Courtyard Denver, Hilton Garden Inn Denver Airport and La Quinta. A complete list of hotels close to the airport can be found on the airport’s website.

B) Rental Car and Limos

· Car hire companies include Advantage, Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless and Thrifty. Desks are located on level 5 of the terminal building. All companies provide a courtesy shuttle service to the pick-up car parks.

Washington Dulles International

Address:Washington Dulles International Airport, Washington DC 20041, USA	Country Code:1
Location:The airport is located 42km (26 miles) west ofWashington.	Time Zone:GMT – 5
Website:wwwmwaacom	Number of Terminals:1 (and 4 concourses)
	Transfer Between Terminals:
	Telephone:703 572 2700

Airport Guide

Driving directions

· From centralWashingtonDC, go west on I-66 to exit 67 and follow signs to the airport.

· FromBaltimore, go south on I-95 to exit 27 (I-495 West – ‘the Beltway’) to exit 12B and follow signs to the airport.

· FromRichmond, go north on I-95 to exit 170 (I-495 – ‘The Beltway’) to exit 12B and follow signs to the airport.

· FromWest Virginia, go south on I-81 to I-66 East to exit 53 (Route 28 North), then follow Route 28 to the airport.

· From Roanoke, Southwest Virginia, go north on I-81 to I-66 East, follow I-66 East to exit 53 (Route 28 North), then follow Route 28 to the airport.

· TheDulles Access Highway is restricted to airport use only.

Parking

· Hourly and daily parking is available within walking distance of the terminal. Hourly parking is located in front of the terminal and there are two daily car parks: Garage 1 and Garage 2, both linked with the terminal.

· A free shuttle also runs between the garages and the terminal.

· Four long-term car parks are connected to the terminal by a free shuttle service.

· Valet parking is available directly in front of the main terminal (tel: 703 572 4540).

· For parking information, contact Aerolink Parking (tel: 703 572 4500 or 572 4580).

Public Transportation

· Taxi:Washington Flyer Taxicabs exclusively serveDullesInternationalAirport, offering a 24-hour service.

· Limousines: Limousine services are also available and passengers must book these in advance.

· Bus: The Washington Flyer bus runs to West Falls Church Metro Station Metrorail services can be accessed by taking this bus to West Falls Metro Station. There is a Metrobus express service between downtownWashingtonDC and the airport, along the Dulles Corridor. Greyhound also provides a service from the airport to several locations in Virginia Washington. Flyer tickets are available at the ground transportation centre ticket counter, on the Arrivals level. The bus departs from outside the Arrivals level, door 4. SuperShuttle provides a door-to-door shared-ride service, also stopping at Union Station, available on demand from outside the terminal building.

Airport Facilities

· Money and communications: ATMs, bureaux de change and Internet kiosks are situated throughout the airport. Mobile phone hire is available on Concourse B.

· Eating and drinking: A wide variety of bars, restaurants, fast-food outlets, coffee shops, ice cream parlours and cafés are available.

· Shopping: A wide variety of retail outlets are available throughout the airport. Duty-free is available in the main terminal and on concourses B, C and D.

· Luggage: Left-luggage facilities and lockers are not currently available. Luggage trolleys and a porter service are available throughout the airport.

· Lost property is handled by the Washington Dulles International Airport Police (tel: 703 572 2954).

Help Desk

· The International Visitors Information Services desk (tel: 703 572 2536 or 572 2537) is on the baggage reclaim (lower) level.

· Travelers Aid services (tel: 703 572 8296) are available at the information counter, which is also located on the baggage reclaim level.

Disabled Facilities

· Wheelchairs and assistance are available through airline representatives and should be arranged prior to travel.

· Visual paging and TDDs are available.

· The airport has disabled toilets and lifts with Braille signs.

· There are also car parking spaces designated for disabled passengers in the airport car parks which are located either close to the terminal or close to the shuttle bus shelter.

· Airport shuttle buses equipped with wheelchair lifts can be requested to transport disabled passengers to/from the terminal building (tel: 703 572 4558).

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Hotels

· The Washington Dulles Airport Marriott is located in the airport grounds; a shuttle service takes passengers to/from the hotel Nearby hotels include Comfort Inn, Courtyard by Marriott, Hilton Washington Dulles and the Holiday Inn Express Hendon-Reston.

· A list of hotels located close to the airport, many of which provide free transportation to/from the airport, can be found in the ground transportation centre in the main terminal.

Rental Car and Limos

· Companies represented at the airport include Alamo, Avis, Budget, Dollar, Enterprise, Hertz and National.

· Courtesy telephones can be found in the ground transportation centre on the lower level of the main terminal.

· Shuttle buses, leaving from outside the terminal building, take passengers to pick up their car.

Hong Kong International Airport

Address:Airport Authority Building, 1 Cheong Yip Road, Hong Kong International Airport, Lantau, Hong Kong	Country Code:852
Location:The airport is located 34km (21 miles) northwest ofHong KongIsland.	Time Zone:GMT + 8
Website:wwwhongkongairportcom	Number of Terminals:1
E-mail:customer@hkairportcom	Transfer Between Terminals: A free internal shuttle train runs between the east and west halls of the terminal building from the central concourse basement. Electric vehicles can also transport passengers around the terminal for a fee (tel: 2261 2727).
	Telephone:2188 7111

Airport Guide

Driving directions

· FromHong KongIsland, follow road signs to Western Harbour Tunnel.

· Once out of the tunnel, drive along the West Kowloon Expressway; follow airport road signs and cross the Tsing Ma Bridge to the airport island.

· Then continue alongNorth Lantau Highway to reach the airport.

Parking

· There is one undercover multi-storey car park (car park 4) and three open-air ground level car parks (car parks 1, 2, and 5).

· Car parks 1, 2 and 4 are short-term, whilst car park 5 provides long-term parking spaces Complimentary 30-minute parking is available in car parks 1, 2 and 4.

· Car park 2 is the closest to the terminal, for hourly parking only.

Public Transportation

· Water: The SkyPier (tel: 2307 0880) provides high-speed ferry services between the airport and four points in the Pearl River Delta (DongGuan,Macau, Shekou, and Shenzhen). Tickets are available from booths before immigration A bus service runs to the airport.

· Rail: The MTR Corportation Airport Express Line (tel: 2881 8888) operates trains that leave the airport for downtown Hong Kong (journey time: 23 minutes) stopping at Hong Kong andKowloon stations, where check-in and free porter services are available. The station is located in the Ground Transportation Centre.

· Road: Taxi: Taxis are readily available from the Ground Transportation Centre next to the passenger terminal. There are separate queues for various services; urban taxis are red and serve almost all destinations in the city,NewTerritories taxis are green, and Lantau taxis are blue. There is no taxi access toDiscoveryBay.

· Limousine: The airport is served by several limousine companies, with offices located in the Arrivals hall and the Ground Transportation Centre.

· Bus: Public buses also leave from the Ground Transportation Centre and from near car parks 1 and 2. Buses are operated by Citybus (tel: 2873 0818), Long Win (tel: 2261 2791) and New Lantao (tel: 2984 9848). There are 11 Airbus routes to various parts ofHong Kong, including North Point Ferry Pier, Hung Hom station and Lam Tin station. Frequent external bus services are also available. Night buses take over after 2400. There are also six airport shuttle routes and a 24-hour Discovery Bay Airbus service, operated by DB Transit (tel: 2987 0208).

· Coach: Cross-border coaches run by five operators offer regular services between the airport and majorGuangdong cities in mainlandChina. A valid travel document for entry to mainlandChina is required.

Airport Facilities

· Money and communications: There is a bank, and several bureaux de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Wireless Internet is available anywhere airside in the terminal. A Cyber Break Café is located in the northwest concourse and some 170 PowerPhones for Internet access can be found in the terminal and Ground Transportation Centre.

· Eating and drinking: There are more than 150 food and drink outlets, including an Irish pub in the Arrivals hall.

· Shopping: Shops including gift and duty-free are available. There is a 24-hour convenience store in the Arrivals hall. A pre-order and pick-up service for duty-free products is available.

· Luggage: Trolleys are available at all passenger drop-off points. A porter service is available at various points, including outside the Departures hall and the baggage reclaim hall. An excess baggage shipping service is also available at aisle K, before check in (tel: 2769 8681). A left-luggage facility is also available in the Arrivals hall (tel: 2261 0110). Lost and found services are available at the customer service centre, the airport police report centre and via the help phones; there is also a lost and found office on level 6 of the terminal (tel: 2182 2018; e-mail lost-f@hkairportcom).

· Other facilities: There is a medical centre on level 6 (tel: 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level 7 of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Centre. Children’s play areas are located near gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.

Help Desk

· The Customer Service Centre can be found in the Departures check in hall, open daily 0530-2300.

· Multi-media booths are located in the East, West and Arrivals halls, with interactive information and a touch-screen map. There are dozens of 24-hour help phones located throughout the terminal.

· Information in English is available (tel: 2181 0000).

Disabled Facilities

· The airport is fully accessible for disabled travelers. There are plenty of wheelchair-accessible toilets, lifts, ramps and escalators around the airport and Ground Transportation Centre.

· Car park spaces reserved for disabled drivers are available in car parks 1, 2, 4 and 5. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel.

· For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: 2261 2727).

· The terminal shuttle train is wheelchair-accessible Escalators and walkways have audio warning signals, while lifts, toilets and telephones have Braille signs.

· Tactile path guides and induction loops are installed at various points.

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Hotels

· The Regal Airport Hotel is connected to the passenger terminal by a covered walkway. Information counters and a booking service, operated by Hong Kong Hotels Association can be found in the Arrivals hall. Airport Express Line rail ticket holders can catch a free Airport Express shuttle bus to many hotel destinations from eitherKowloon orHong Kong stations.

Rental Car and Limos

· Driving is chaotic in Hong Kong and most people choose to hire cars with drivers. Limousine services are available from Intercontinental Hire Car and Parklane Limousine Service, with counters located in the Arrivals hall, and in the Ground Transportation Centre.

JFK Airport

Address:John F Kennedy International Airport, Building 14, Country Code:1

Jamaica, New York 11430, USA

Website:wwwkennedyairportcom

Number of Terminals:9 (Terminal 5 is

temporarily closed).

E-mail:Via the airport’s website.

Transfer Between Terminals:The AirTrain Telephone:718-244-4444JFK provides a free service between all terminals(journey time: 8 minutes).

Airport Guide

Driving directions

· The JFK airport is located on Van Wyck Expressway (678), which can be accessed fromBelt Parkway (27),Grand Central Parkway andQueens Boulevard.

· To reach the airport fromManhattan, take the Van Wyck Expressway to the airport exit, then take theBelt Parkway East to exit 19/Van Wyck Expressway.

· FromEastern Long Island, take theBelt Parkway West to exit 20/JFK Expressway.

· FromNew Jersey, take NJ Turnpike to exit 14C (Holland Tunnel), then head south onWest Street toBelt Parkway.

Parking

· The JFK airport provides daily and long-term parking facilities.There are car parks in front of each terminal, in the Central Terminal Area (CTA) parking area, except for Terminals 8 and 9 due to ongoing construction work.

· The long-term car park is located 65 m (4 miles) from the terminals, atLefferts Boulevard.

· The Howard Beach Station train operates between the long-term parking stations A or B and the Airline Terminal 1 (journey time: 8 minutes).

· The AirTrain JFK runs from the Airline Terminal 1 to the other terminals.

· Passengers using the long-term car park should allow for at least 30 minutes to reach the terminal.

· Call for more parking information (tel: 718-244-4168).

C) Public Transportation

· Travelers are advised to use official NYC taxis (tel: 212-692-8294).

· Private limousines to all destinations are available for hire; courtesy telephones are located next to ground transportation information on the baggage reclaim level(Classic Limousine: 631-567-5100; Tel Aviv Car and Limousine Service: 212-777-7777).

· The New York Airport Express Bus Service operates a direct service to the Port Authority Bus Terminal (Manhattan West Side), Grand Central Station (Manhattan East Side) and Penn Station (Midtown Manhattan).Other bus services also run to Long Island, Westchester, Upstate, Connecticut, New Jersey, and Pennsylvania.

· The Super Shuttle Manhattan runs 24 hours a day and is a shared door-to-door service to any location inManhattan.

· MTA New York City Transit buses operate to a number of destinations inManhattan, Queens, Brooklyn andLong Island.

· The AirTrain JFK light rail system links JFK airport and the region’s rail transportation network daily 24 hours. AirTrain JFK connects to the NYC subway ‘A’ train at the Howard Beach station from all terminals, as well as to long-term parking and car rental facilities. The AirTrain JFK also connects to the Long Island Rail Road (LIRR) at Jamaica Station with transfers onto the LIRR, the NYC subway system and local buses.

· Ground transportation information desks are situated on Arrivals areas in all terminals.

D) Airport Facilities

· Money and communications: Bureaux de change and ATMs are available in all terminals.

· Eating and drinking: There are bars and restaurants located throughout the airport.

· Shopping: Shops, including duty-free at Terminal 1, 2, 3, 4, 7, 8 and 9, are located throughout the terminals.

· Luggage: Trolleys are available at all terminals. A lost property service is available (tel: 718-244-4225/6).

· Other facilities: There is a chapel in Terminal 4, a medical centre, baby change facilities and shoe shine.

Help Desk

· Travelers Aid services are located in Terminal 4, 6, 7 and 8. Recorded information on all airport facilities, including parking, lost and found, driving directions and ground transportation, is available (tel: 718 244 4444); passengers can also talk to an operator for further information.

· Multi-lingual customer service representatives are on hand to help with directions and information; they are easily recognizable by their distinctive red jackets.

· Information desks are available in all terminals.

Lost and Found

· Call the Port Authority Lost and Found at 718-244-4225 if you lost an item on AirTrain JFK or other areas other than your plane or at a security checkpoint.

· If an item is lost on a plane, please call your airline directly.

· If an item is lost at a security checkpoint, please call the terminal listed below:

Terminal 1 – FJC Security 718-751-1202

Terminal 2 – Delta Airlines 718-704-2144

Terminal 3 – Delta Airlines 718-704-2144

Terminal 4 – Accommodations Plus 718-751-4015

Terminal 5 – Closed

Terminal 6 – JetBlue 718-632-6355

Terminal 7 – British Airways 800-828-8144

Terminal 8 – American Airlines 718-487-7525

Terminal 9 – American Airlines 718-487-7525

Disabled Facilities

· The airport is wheelchair-accessible and is well-equipped to accommodate disabled passengers.

· Reserved reduced-rate parking is available in car parks close to the terminals; passengers should contact Five Star Parking for further information (tel: 718-244-4168).

· Disabled toilets can be found in each terminal and TDD telephones are clearly-signposted throughout the terminals.

· Hand-operated cars can be hired from Avis or Hertz.

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Hotels

· Ramada Plaza Hotel

· Best Western JFK Airport

· Comfort Inn JFK

· Holiday Inn JFK

· Holiday Inn Express Kennedy Airport

· Howard Johnson Express Inn

· Radisson Hotel at JFK

· Sheraton JFK Hotel

· JFK Courtyard by Marriott

· All hotels provide a shuttle service to/from the airport.Hotel reservation services are located in the Arrivals area of all terminals – either a staffed desk, which charges a small booking fee, or free courtesy telephones.

Rental Car and Limos

· All major companies, including Avis, Budget, Dollar, Enterprise, Hertz and National, are represented.

· There are desks (or courtesy telephones) in each terminal, on the Arrivals level. Courtesy transport is available to take passengers to car hire offices along the Van Wyck Expressway.

Las Vegas – McCarran International Airport

Address:McCarran International Airport, PO Box 11005, Las Vegas, Nevada 89111-1005, USA	Country Code:1
Location:The airport is located 2km (1 mile) from the Las Vegas Strip (South).	Time Zone:GMT – 8 (GMT – 7 from the first Sunday in April to the last Sunday in October)
Website:wwwmccarrancom	Number of Terminals:2
E-mail:Via the airport’s website	Transfer Between Terminals: A free shuttle bus service runs between the terminals.
	Telephone:702 261 5211

Airport Guide

Driving directions

· From Tropicana Hotel and Casino on the Strip, turn south onParadise Road, then follow the signs to the airport.

· From I-215 South, use the Sunset/McCarran Airport off ramp, proceed through the tunnel, and follow the signs to the airport.

· FromRussell Road, drive west onRussell Road pastKelly Lane, and follow the signs to the airport.

Parking

· There are several parking options at the airport, including short- and long-term parking and uncovered car parks available at Terminals 1 and 2.

· Remote parking facilities served by free shuttle bus are also available during peak hours.

· For further assistance, contact the Parking Office (tel: 702 261 5122). Valet parking is available.

Public Transportation

· Road: Taxi: Taxis are available Limousine: A number of limousine companies serve the airport.

· Bus: CAT and CAT Paratransit Services provide bus services to/from most areas in Clark County Routes # 108 and 109 serve the airport and run to centralLas Vegas and the Las Vegas Strip.

· A number of shuttle services also serve the airport. All transport options leave from outside baggage reclaim.

E) Airport Facilities

· Money and communications: A bank, a bureau de change, ATMs and a post office are all available.

· Eating and drinking: Numerous restaurants, coffee shops, bars, cocktail lounges, fast-food outlets and snack bars are located throughout the airport.

· Shopping: Shops and slot machines are available in all terminals. There are also duty-free shops in Terminal 2.

· Luggage: Lockers are not currently available at the airport. A lost property office is located in Terminal 1 (tel: 702 261 5134).

· Other facilities: These include a first aid clinic, medical and fitness centres, a children’s play area, massage and an aviation museum.

Help Desk

· Information booths providing general information and assistance are located throughout the airport.

· White courtesy telephones are available for after-hours assistance.

· Volunteers provide a service in the Terminal 1 level 1 south baggage reclaim area.

Disabled Facilities

· TDD phones for hearing-impaired travellers are provided in both terminals. A TDD information line is available (tel: 702 261 3111).

· Wheelchairs can be provided (tel: 702 261 5475 or use a courtesy phone and dial 5475); passengers should allow 15 minutes for their wheelchair to arrive.

· The airport is fully accessible, with disabled toilets in both terminals.

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Hotels

· There are no hotels on-site at the airport. Hotels on or off the Strip include Caesar’s Palace, Flamingo Hilton, Bellagio, New York-New York, Mandalay Bay, MGM Grand and Marriott Suites. Check-in services for MGM Grand and New York-New York hotel and casino guests are available in Terminal 1 level 1 baggage reclaim. These hotels also offer hotel-airport luggage transfer and shuttle service for an additional charge.

Rental Car and Limos

· Companies include Alamo/National, Avis, Budget, Dollar, Enterprise, Hertz, Payless, Sav-mor and Thrifty. Desks are located in the baggage reclaim area and shuttle buses take passengers to the pick-up areas. Off-airport car hire companies can be contacted by using free telephones in baggage reclaim.

London Heathrow Airport

Address:London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK	Country Code:44
Location:The airport is located 24km (15 miles) west ofLondon.	Time Zone:GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
Website:wwwheathrowairportcom	Number of Terminals:4
	Transfer Between Terminals: Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).
	Telephone:0870 000 0123

Airport Guide

F) Driving directions

· Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

G) Parking

· Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: wwwncpcouk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4.

· A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000).

· Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: wwwparkwithcpscom).

· Disabled drivers can request assistance from customer service staff at the car parks.

· Motorbikes can park free of charge at designated areas at each terminal.

H) Public Transportation

· Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: wwwheathrowexpresscom). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: wwwnationalrailcouk).

· Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: wwwtflgovuk/tube).

· Road: Taxi:London’s licensed black cabs serveLondonHeathrowAirport and are available outside all the terminals.

· Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000).

· Bus: Numerous local buses stop at the central bus station and Terminal 4 Bus services include the A2 Airbus shuttle (website: wwwairbuscouk) from all four terminals toLondon King’s Cross railway station. At night, the N9 bus service travels to centralLondon. For more information on public transport, contact Traveline (tel: (0)870 608 2608).

· Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: wwwnationalexpresscom) is the major service provider.

I) Airport Facilities

· Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4.

· Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport.

· Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions.

· Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727).

· Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).

Help Desk

· Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4.

· The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation.

· Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Disabled Facilities

· Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495)

· Detailed access information is also available on the airport’s website There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops Reserved seating and disabled toilets are also available in all terminals

· Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport.

· Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel.

· The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

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Hotels

· The Hilton Heathrow is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow, Novotel London Heathrow, Radisson Heathrow, Berkeley Park Apartments, Ramada Jarvis Heathro, Renaissance Heathro, and Thistle London.

Rental Car and Limos

· Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.

LAX Airport

Address:Los Angeles International Airport, 200 World Way, Country Code:1

Los Angeles,California90045,USA.

Location:The airport is located 24 km (15 miles) southwest ofTime Zone:GMT – 8 (GMT – 7 from the

Los Angeles.first Sunday in April to the last Sunday inOctober)

Website:wwwlawaorg

Number of Terminals:9 (Including the TomBradley International Terminal)

E-mail:infoline@lawaorg

Transfer Between Terminals: A free shuttle bus

serves all the terminals around the central loop.

Telephone:310-646-5252 (24-hr recorded information)

2. Airport Guide

A) Driving directions

· The LAX airport is located just off the Pacific Coast Highway (Highway-1) and Highway-42, near the intersection of Freeways-405 and -105 (Highway-1 is also called Lincoln Boulevard just north of the airport and is called Sepulveda Boulevard just south of the airport).

· FromLos Angeles, take Freeway-405 south, turn off onto either Highway-42 or Freeway-105 west, and follow signs to the airport.

· Traffic is heavy at peak times and the airport recommends using public transport.

B) Parking

· There are about 8,000 parking spaces available in eight central car parks with good access to all the terminals, offering short- and long-term parking.

· The two perimeter car parks (Lots B and C) have cheaper daily rates and the first two hours of parking are free; the LAX shuttle runs between these car parks and the terminals.

· Metered parking is available in the central terminal area and on the Arrivals level uncovered car parks.

Public Transportation

· Rail: There is a free shuttle service from the airport which runs to the Aviation Station on the green line of the metro light rail network.

· Taxi: Taxis and shuttles stop outside the terminals on the lower/Arrivals level. Authorised taxis serve the airport and display fixed fare tariffs to local destinations. Door-to-door shuttle vans are also available.

· Bus: Various airport bus and shuttle van services run to destinations all over southern California, including the Metropolitan Express to downtown Los Angeles and Union Station, the Airport Bus to Anaheim (Disneyland) and Buena Park and the FlyAway Bus providing non-stop transport between the airport and the San Fernando Valley. Public bus services are run by the Metropolitan Transportation Authority; buses run from car park Lot C, which is connected to the terminals by Shuttle C; they are also run by Culver City Bus Line, Santa Monica Big Blue Bus and Torrance Transit.

Airport Facilities

· Money and communications: ATMs and bureaux de change are available in all terminals. So are Internet access facilities. Mobile phone hire is available in the TBI Terminal Arrivals.

· Eating and drinking: There are numerous fast-food outlets, bars, coffee shops, restaurants and ice cream parlors across the airport.

· Shopping: Shops are plentiful at the airport; duty-free shopping is available in Terminals 2-8 and in the TBI Terminal; newsagents, gift shops and bookshops are also widely available.

· Luggage: Trolleys are available There is a left-luggage facility on the Arrivals level of the TBI Terminal; a wrapping service is available Lost property is handed to the LAX Airport Police (tel: 310 417 0440).

· Other facilities: There is a first aid station in TBI Terminal. AED units (defibrillators) are situated throughout the airport.

Help Desk

· Travelers Aid booths are located on the lower/Arrivals level of each terminal near baggage reclaim and provide information and assistance for disabled passengers.

· The airport has a 24-hour recorded information line (tel: 310 646 5252).

Disabled Facilities

· Facilities include ramps and lifts, adapted toilets, wheelchair-accessible restaurants, fast-food outlets and coffee shops, and TDD telephones in all terminals.

· All airport car parks have plenty of disabled spaces and lift-equipped shuttle buses run between Lots B and C and the terminals.

· Free parking is available for disabled drivers in metered areas; however this is only available to drivers who can display a disabled permit.

· Wheelchairs can be requested from individual airlines; disabled passengers are advised to inform their airline of their requirements in advance. There is a TDD information line (tel: 310 665 0370.

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Hotels

· Hilton Los Angeles Airport

· Holiday Inn Los Angeles International Airport

· Crowne Plaza Hotel

· Best Western Airport Plaza Inn

· Hotel reservation boards are located on the Arrivals level in each terminal with courtesy telephones for reservations.

· A hotel reservations office is located in the baggage reclaim areas of all terminals.

· Many hotels offer free shuttle services to/from the airport.

Rental Car and Limos

· About 40 companies serve the airport, with offices located off-site.

· These, which include all major car hire companies such as Alamo, Avis, Budget, Hertz and National, can be contacted via courtesy telephone links inside or near the baggage reclaim areas on the Arrivals level of all terminals.

· Free shuttles transport passengers to the car company; the shuttles depart from designated areas on the Arrivals level islands in front of each terminal.

Memphis International Airport

Address:Memphis International Airport, Memphis-Shelby County Airport Authority, 2491 Winchester Road, Suite 113, Memphis, Tennessee 38116-3856, USA	Country Code:1
Location:The airport is located 12km (8 miles) south ofMemphis.	Time Zone:GMT – 6 (GMT – 5 from the first Sunday in April to the last Sunday in October)
Website:wwwmscaacom	Number of Terminals:1
E-mail:Via the airport’s website	Transfer Between Terminals:
	Telephone:901 922 8000

Airport Guide

Driving directions

· FromMemphis city centre, take I-240, and leave at the Airways exit south; at the fork, takePlough Boulevard left, rather than Airways on the rightPlough Boulevard ends at the airport.

Parking

· Short- and long-term parking is available in the multi-storey car park next to the terminal building; the first 30 minutes of parking are free.

· There are also three long-term surface car parks (A, B and C) behind the multi-storey car park; they have a free shuttle service to/from the airport.

Public Transportation

· Road: Taxi: Taxis are available in front of the terminal buildings.

· Limousine: SFAX Limousine Service (tel: 662 342 0002) operates from the airport’s lower outer drive.

· Bus: The Memphis Area Transit Authority offers public bus services from the lower outer drive near Terminal C; bus no32 runs toMemphis.

· There are also shuttle bus services to out-of-town destinations.

Airport Facilities

· Money and communications: There is a bank in the covered walkway between Concourses A and B; ATMs are located throughout the terminal .

· Eating and drinking: There are many restaurants, bars, fast-food outlets, cafés and snack bars.

· Shopping: Shops include an Elvis gift shop selling licensed Graceland merchandise, and various duty-free outlets.

· Luggage: Lost property is handled by the Memphis Airport Authority Police, available 24 hours a day (tel: 901 922 8050).

· Other facilities: There is a health station and AED units (defibrillators) situated throughout the airport. Baby-change facilities are available in all toilets and there is a nursery in the terminal. Children’s play areas are located on all concourses.

Help Desk

· There are visitor information booths in the baggage reclaim area on the ground floor.

· Interpreters in the customs clearance and boarding areas for international flights speak Dutch, German, Arabic, Spanish and French.

Disabled Facilities

· The airport has disabled toilets, lifts and ramps TDD telephones are situated in the main terminal and on all concourses.

· There is a TTY information service for hearing-impaired passengers (tel: 901 922 8720).

· All car parks have free disabled spaces available for drivers displaying disability ID.

· Passengers requiring wheelchairs and special assistance should inform their airline prior to travel.

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Hotels

· The Skyport is located within the terminal building, while the Radisson Memphis Hotel is on the airport site. Other hotels in the area include Days Inn Graceland, Comfort Inn Airport, Courtyard Memphis Airport, Homestead Airport and La Quinta Memphis Airport.

· Many nearby hotels and motels offer a complimentary shuttle service which can be ordered via telephones in baggage reclaim. Shuttle buses leave from outside baggage reclaim.

Rental Car and Limos

· Companies include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty.

· There is a courtesy telephone located in baggage reclaim where passengers can phone car hire companies to ask to be picked up by complimentary shuttle bus and taken to the car hire pick-up area. Shuttle buses leave from outside baggage reclaim.

Miami International Airport

Address:Miami International Airport, PO Box 592075,Country Code:1

Miami, Florida 33159, USA

Location:The airport is located 14 km (9 miles) northwest ofTime Zone:GMT – 5 (GMT – 4 from the

Miami.first Sunday in April to the last Sunday inOctober)

Website:wwwmiami-airportcom

Number of Terminals:1 (a new terminal is

due for completion in 2006)

E-mail:lrhernandez@miami-airportcom

Transfer Between Terminals:

Telephone:305-876-7000

Airport Guide

C) Driving directions

· From downtownMiami, take the I-95 north to State Road 836 West, take the exit atLeJeune Road northbound (NW 42 Avenue); the airport is well signposted.

· From the north, take the I-95 south to State Road 112, continuing to the connector to the airport.

· From the southwest, take State Road 826 north and exit atLeJeune Road northbound (NW 42 Avenue).

D) Parking

· Long-term airport parking facilities (tel: 305 876 7536) consist of two multi-level parking garages, Dolphin and Flamingo Garage, both with direct access to the terminal via moving walkways.

· There are also two short-term car parks situated near the terminal building, signposted as Upper and Lower Level Park One.

Public Transportation

· Road: Taxis are available outside baggage reclaim.

· Limousine: A comprehensive list of limousine companies can be found on the airport’s website; limousines should be pre-arranged.

· Bus: The SuperShuttle bus service (tel: 305 871 2000) is available outside the baggage claim areas, for services to destinations in and aroundMiami.

· The Miami-Dade Transit Department provides bus services to all areas ofMiami-DadeCounty. The bus station is located on Level 1 of Terminal E Rail: Metrobus also provides a connection to the Tri-Rail commuter train system at the Airport Station, immediately east of the station, with connections to Miami-Dade, Broward andPalm Beach counties.

· Services from Airport Station to the airport are free for valid air ticket holders.

Airport Facilities

· Money and communications: There is a full service bank and a post office Bureaux de change, ATMs and data port connections are available throughout the terminal.

· Eating and drinking: There is a wide variety of facilities including 24-hour snack bars, cocktail lounges and numerous cafés.

· Shopping: There is a range of shops, including duty-free on concourses A-F.

· Luggage: A porter service and trolleys are available.

· Other facilities: There are pharmacies, an art gallery, a hairdresser, shoeshine and a chapel.

Help Desk

· There is a tourist information centre on level 2 Concourse E across from the hotel.

· Passengers can request information on a range of airport facilities through the airport’s website.

Disabled Facilities

· Most toilets are wheelchair-accessible and TDD telephones for hearing-impaired people are available.

· Designated disabled-permit parking is located on Level 3, near the moving walkways.

· Wheelchair service is available through the airlines.

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· Hotels

The Miami International Airport Hotel is located inside Concourse E, on Level 2, with 259 rooms, a restaurant, and business facilities. Nearby hotels include the Best Western Airport Inn, Courtyard Miami Airport, Crowne Plaza Miami Airport, Fairfield Inn Airport South, Hilton Miami Airport & Towers, Holiday Inn Express Airport, Holiday Inn Miami Airport, Miami Airport Marriott, Sleep Inn Miami Airport and Wyndham Miami Airport, all within 3km (2 miles) of the airport.

· Many hotels offer shuttle services to/from the airport.

Rental Car and Limos

· Companies include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Royal Rent A Car and Thrifty, as well as a number of local agencies.

· Desks are located inside the baggage reclaim area, on Level 1 of the terminal.

Minneapolis-St Paul International Airport

Address:MSP, 6040 28th Avenue South, Minneapolis, Minnesota 55450, USA	Country Code:1
Location:The airport is located 16km (10 miles) south ofMinneapolis and 19km (12 miles) south ofSt Paul.	Time Zone:GMT – 6 (GMT – 5 from the first Sunday in April to the last Sunday in October)
Website:wwwmspairportcom	Number of Terminals:2
E-mail:publicaffairs@mspmacorg	Transfer Between Terminals: A free shuttle bus links the main Lindbergh Terminal and the Humphrey Terminal.
	Telephone:612 726 8100 (Lindbergh Terminal) or 612 726 5800 (Humphrey Terminal)

Airport Guide

Driving directions

· Both terminals are bordered by Highway-62, the I-494, Highway-77 and Highway-5.

· Follow the exit signs on I-494 and Highway-5 to reach the terminals.

Parking

· There are several car parks with direct access to the terminals providing short-term, general, valet and discounted long-term parking facilities (tel: 952 826 7000 or 888 868 7001).

· Two car parks provide 6,500 more parking spaces at the Lindbergh Terminal, connected to the terminal by underground trams.

· A new 5,000-space car park is planned for the Humphrey Terminal. There are also several privately owned, off-airport car parks.

Public Transportation

· Road: Taxi: Taxis are available at the Ground Transportation Atrium.

· Limousine: Scheduled shuttle and limousine services serve the airport; these can be booked at ticket counters, which can be found in the Ground Transportation Atrium in the Lindbergh Terminal.

· Bus: City buses operated by Metro Transit (tel: 612 341 4287; website: wwwmetrotransitcom) provide transportation throughout the Minneapolis/St Paul area; they pick-up from the airport’s Transit Centre on the east side of the Blue and Red car parks. Jefferson Bus Lines and other scheduled services connect to Greyhound services and all cities throughout the area.

· Rail: Light rail service to the airport is available (website: wwwmetrotransitorg/rail/). Trains stop at both the Lindbergh and Humphrey terminals and connect travelers to 15 other destinations, including downtownMinneapolis to the north and the Mall of America to the south. Trains run between the terminals every 7 or 8 minutes during peak hours and every 10 to 15 minutes at other times of the day.

Airport Facilities

· Money and communications: ATMs, bureaux de change, postal services and Internet kiosks are all available.

· Eating and drinking: There is a wide range of coffee shops, restaurants, bars, ice cream bars, food courts, fast-food and snack bars throughout the airport.

· Shopping: Shopping is duty-free.

· Luggage: Storage lockers and a lost property office are available.

· Other facilities: There is a family room with baby-change facilities and play room and children’s play areas.

Help Desk

· Information desks are located around the main terminal and general airport information is also available (tel: 612 726 5555).

· Volunteers also provide a Travelers Assistance (tel: 612 726 5500) service.

Lost and Found

Airport Delay Updates = Flight Delay Information – FAA

Disabled Facilities

· Facilities include lifts, toilets, electric carts and TDD phones.

· Travelers Assistance (tel: 612 726 5500) can provide help.

· Passengers should request wheelchairs from their airline prior to travel. Reserved parking is available.

· The airport’s website has a list of transport options for disabled travelers, including service providers and contact details.

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Travel Warnings

Passport Information

Hotels

· Nearby hotels include the Hilton Airport, Holiday Inn, Marriott and Ramada Inn.

Rental Car and Limos

· All major companies, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz and National, are represented.

· There are courtesy telephones and touch-screen information available on the baggage reclaim level.

· Car hire counters can be found on the lower levels of the Blue and Red car parks, in theHubBuilding, which is connected to the terminals by an underground tram.

Munich International Airport

Address:The Munich Airport Centre (MAC) connects Terminal 1 with Terminal 2	Country Code:49
Location:The airport is located 28km (18 miles) northeast ofMunich.	Time Zone:GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October).
Website:wwwmunich-airportde	Number of Terminals:2
E-mail:info@munich-airport.de	Transfer Between Terminals:
	Telephone:(0)89 97500 or 9752 1313 (flight information)

Airport Guide

Driving directions

· The airport is located just off the A92 betweenMunich and Deggendorf and is accessible from four motorway exits. Connect to the A92 from the A99 Munich ring road from southern and eastern destinations.

· Alternatively, take the smaller Route 388 fromMunich towards Erding, and turn off north for the airport just before reaching Erding Once at the airport, follow the signs to Terminal 1 or 2.

Parking

· Underground car parks P1, P2, P3, P4 and P9 offer short-term parking facilities (up to one week).

· Other parking close to the terminals can be found in multi-storey car parks P6, P7, P8, P20, P25 and in the airport hotel underground P26 car park.

· All underground facilities and multi-storey car parks offer direct access to the airport Car park P41 at Nordallee offers long-term weekly rates and is served by a free shuttle bus to the airport.

· Other car parks include the remote parking facilities at car park P51 and the visitors’ car park P53.

· Information on parking fees is available (tel: (0)89 9756 5110), while the Parking Centre is open 24 hours a day (tel: (0)89 9752 1921). Valet parking is also available.

Public Transportation

· Rail: Commuter trains S1 and S8 both depart to various Munich stations, including Munich Hauptbahnhof, Marienplatz, Laim and Ostbahnhof, where rail connections are available to major German cities and European destinations. If delays occur, the bus noS8 continues to run until after the end of daily airport operations. Information is available from the Munich public transport authority, MVV (tel: (0)89 4142 4344; website: wwwmvv-muenchende) and the German Railway, DB (tel: (0)1805 996 633; website: wwwbahnde).

· Road: Taxi: Taxis are available from the airport to the city centre (journey time: 45 minutes).

· Limousine: Limousine and chauffeur service providers are available at the airport.

· Bus: Bus and coach services run toMunich and the surrounding areas. Autobus Oberbayern (tel: (0)89 323 040) runs a Lufthansa Airport Bus service to Munich Hauptbahnhof. Buses serve both terminals. During large exhibitions, another shuttle bus service runs to the München Messe exhibition centre. Information and tickets are available from the Service Centre, on level 3 of the MAC area (tel: (0)89 9752 1375).

Airport Facilities

· Money and communications: Facilities include banks, bureaux de change, ATMs and a post office. There is also 24 hour Internet access in the Service Centre Internet Point. Wireless LAN is available throughout the airport.

· Eating and drinking: There are many bars, restaurants, snack bars and coffee bars. The Terminal 2 gallery is a popular spot for drinking and dining.

· Shopping: There are duty-free shops and many other shops, including a wide variety of clothing, electronics, accessories and gift shops .

· Luggage: A left-luggage office is located in the Service Centre, in the MAC area; there is also a lost property office (tel: (0)89 9752 1370). A porter service (tel: (0)89 9759 9795) is available and porters are easily recognized by their green uniforms. Baggage trolleys are available.

· Other facilities: There is a 24-hour medical emergency centre, a pharmacy, baby changing rooms, a dentist, dry cleaning and laundry service, children’s play areas and showers, as well as over 40 travel agencies and tour operators. The five-star Kempinski Airport Hotel (see Airport Hotels) adjacent to Terminal 2 and the MAC, offers non-guests access to its pool, fitness and spa area for a nominal fee. The hotel also host regular after-work cocktail parties for travelers, airport employees, guests and visitors.

Help Desk

· There is a Central Information Desk on the Level 3 Main Concourse (Central Area), with multi-lingual staff. There are also tourist information desks on Level 4 Arrivals and Departures in Terminal 1.

· In Terminal 2, the Central Information Desk is located on the Departures level 4 in the central check-in hall; another information stand is located directly in front of Arrivals, on level 3.

· There are also several Lufthansa Service Desks located throughout Terminal 2.

Disabled Facilities

· Disabled passengers should inform the airline of any special needs and assistance required, prior to travel TDD telephones are available in the Level 3 of the main concourse and in the medical centre. Wheelchairs are available free of charge from the information desks in Departures concourse A-D and Z.

· There are wheelchair-accessible toilets and elevators throughout the airport. Disabled parking is available in all underground and multi-storey car parks.

· Terminal 2 has tactile systems for visually impaired passengers. Many services, such as accompaniment, arrangement of disabled transport services and wheelchair repairs, are available from the Malteser Service Organization (tel: (0)89 9756 3333); reservations are required.

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Hotels

· The Kempinski Airport Hotel website: wwwkempinski-airportde) is located at the airport. A hotel reservation service is available 24 hours at the central information desk on the main concourse. Munich hotels include Arabella Sheraton, Best Western, Marriott, Movenpick Hotel Munich and Quality Hotel Amadeus.

Rental Car and Limos.

· Car hire companies include Avis, Budget, Europcar, Hertz, National/Alamo and Sixt, with offices located on concourse A of Terminal 1.

Newark Liberty International Airport

Address:Newark Liberty International Airport, Tower Road, Building Ten, Newark, New Jersey 07114, USA	Country Code:1
Location:The airport is located 3km (2 miles) south ofNewark., 26km (16 miles) southwest ofNew York City.	Time Zone:GMT – 5 (GMT – 4 from the first Sunday in April to the last Sunday in October)
Website:wwwnewarkairportcom	Number of Terminals:3
E-mail:Via the airport’s website	Transfer Between Terminals: The AirTrain Newark runs between the terminals and car parks. Taxis are available too.
	Telephone:973 961 6000

Airport Guide

Driving directions

· The airport is located off Highway-78 (fromManhattan via Holland Tunnel) and Highway-95 inNew Jersey.

Parking

· Three short-term car parks (Lots A, B and C) are situated in front of each terminal.

· Daily parking is available in car parks P1, P3 and the multi-storey P4 (P2 and part of P3 are reserved for hire cars), which are connected to the terminals by AirTrain Newark. Free shuttle buses transport passengers to/from the economy parking lot, P6. Valet parking is available.

Public Transportation

· Rail:NewarkLibertyInternationalAirport station is connected to the terminals via the free AirTrain Newark service. From here, Amtrak and New Jersey Transit trains run to Penn Station for connections to PATH subway trains, which serve downtownManhattan and33rd Street with other stops on the way.

· Road: Taxi: Taxis are readily available; passengers should use authorized taxis only and establish a fare before departure.

· Bus:OlympiaAirport Express offers bus services to Port Authority Bus Terminal, Grand Central Station and Penn Station.

· Other services run to destinations in Queens, Brooklyn, the Bronx,Staten Island and the suburbs. A number of companies also offer shuttle services to the city. Ground transportation information is available in Arrivals areas of all terminals.

Airport Facilities

· Money and communications: ATMs and bureaux de change are located in all terminals. A bank is situated in Terminal C.

· Eating and drinking: Bars and restaurants are available in all terminals.

· Shopping: Duty-free, newsagents and gift shops are available in all terminals.

· Luggage: Trolleys are available in the baggage reclaim areas of all terminals. A lost property service is available (tel: 973 961 6230).

· Other facilities: There is a medical centre, baby-change facilities and a prayer room.

Help Desk

· Traveler Aid services are available in Terminal B (tel: 973 623 5052). Multi-lingual customer service representatives wear red jackets and are available throughout the terminals to provide information and assistance.

Disabled Facilities

· There are TDD telephones, ramps, lifts and disabled toilets throughout the terminals.

· Electric carts are available on request from Skycap porters and vans can be booked to transport disabled passengers between terminals (tel: 973 961 6154).

· Specially equipped cars can be hired from Hertz and Avis. There are also reserved car parking spaces; contact Five Star Parking (tel: 973 961 4750/1) for more details.

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Hotels

· The Newark Liberty International Airport Marriott is located at the airport. Nearby hotels include the Courtyard Newark Liberty International Airport, Fairfield Inn & Suites Newark, Hilton Newark Airport, Holiday Inn Newark International, Residence Inn Newark and Spring Hill Suites Liberty International. Hotel courtesy telephones are located in each terminal, on the baggage reclaim level. Hotel shuttles run from the P4 parking garage, which is connected to the terminals via the 24-hour AirTrain Newark service.

Rental Car and Limos

· Take the free AirTrain Newark to car park P3 station for Avis, Hertz and National; alight at station P2 for Budget and Dollar and to meet courtesy vehicles for the off-site company Enterprise.

· Courtesy telephones for car hire reservations are situated in the baggage reclaim areas of all terminals.

Oakland International Airport

Address:Oakland International Airport, 1 Airport Drive, Oakland, California 94621, USA	Country Code:1
Location:The airport is located 19km (12 miles) southeast ofOakland.	Time Zone:GMT – 8 (GMT – 7 from the first Sunday in April to the last Sunday in October)
Website:wwwoaklandairportcom	Number of Terminals:2
E-mail:Via the airport’s website	Transfer Between Terminals: The two terminals are linked by a covered pedestrian walkway.
	Telephone:510 563 3300

Airport Guide

Driving directions

· From I-880 North or South, follow the exit signs on98th Avenue orHegenberger Road to the airport entrance98th Avenue is the main airport entrance.

Parking

· The airport provides hourly, daily, economy and valet car parking facilities.

·A moving walkway and free shuttle buses link the two terminals and car parks.

Public Transportation

· Water: For travel by ferry, AC Transit’s line no58 bus connects Jack London Square and the Alameda/Oakland Ferry to Oakland International Airport. The ferry (website: wwweastbayferrycom) provides services to Alameda, San Francisco’s Ferry Terminal and Pier 39/Fisherman’s Wharf \.

· Rail: AC Transit’s line no58 bus connects the Amtrak Station atJack London Square toOaklandInternationalAirport

· Road: Taxi: Taxis are readily available from Veteran’s Cab and Friendly Cab; regional shuttle services are also available to most destinations, including scheduled and door-to-door services.

· Bus: AirBART and AC Transit (website: wwwactransitorg) buses run between the airport and the BART Oakland Coliseum rail station, for connections to BART services Line N runs an hourly service at night between the airport and downtown Oakland and downtown San Francisco.

· Further ground transportation information is available (tel: 888 435 9625).

Airport Facilities

· Money and communications: ATMs, fax and data port services and post boxes are available in both terminals.

· Eating and drinking: The airport has restaurants, coffee shops, snack bars and bars in both terminals.

· Shopping: There are shops in both terminals; duty-free is available in Terminal 1.

· Luggage: A lost property service is available in Terminal 1 (tel: 510 577 4095) There is a left-luggage office in Terminal 1.

· Other facilities: A paramedic service is available in the case of an emergency.

Help Desk

· Information desks are centrally located in both terminals (tel: 510 563 2721).

Disabled Facilities

· Lifts and ramps are available where necessary; passengers requiring wheelchairs should contact their airline in advance.

· Disabled parking is available in both hourly and daily car parks AirBART and AC Transit buses (website: wwwactransitorg), as well as Bay Area Rapid Transit (BART) rail stations (website: wwwbartgov) are fully wheelchair-accessible.

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Hotels

· Hotels located within 3km (2 miles) of the airport are Courtyard Oakland Airport, Days Inn Oakland Airport, Hampton Inn Oakland Airport, Hilton Oakland Airport (tel:Holiday Inn Express Oakland Airportand Holiday Inn Oakland International Airport. All provide a courtesy shuttle service to/from the airport.

Rental Car and Limos

· Avis, Budget, Dollar, Enterprise, Fox, Hertz, National and Thrifty are represented. Shuttles provide transport from the terminals to the rental car centre and there are telephones in the Arrivals areas of both terminals to arrange transport.

O’Hare International Airport

Address:O’Hare International Airport, PO Box 66142 Chicago, Illinois 60666, USA	Country Code:1
Location:The airport is located 29km (18 miles) northwest ofChicago.	Time Zone:GMT – 6 (GMT – 5 from the first Sunday in April to the last Sunday in October)
Website:wwwoharecom	Number of Terminals:4
E-mail:aviation@cichiilus	Transfer Between Terminals: The airport has its own ATS train system connecting all terminals, the Metra station and the long-term car park (Lot E).
	Telephone:773 686 3700 or 686 2200

Airport Guide

Driving directions

· The airport lies on Route 190 To reach Route 190 from centralChicago, take Route 90; from the north and south suburbs, take Route 294; from the west suburbs, take Route 88, then Route 294.

Parking

· A multi-level parking garage and additional ground level car parks (Lots B and C) service Terminals 1, 2 and 3m

· Hourly, daily and valet parking is available Lot D has hourly and daily parking for the International Terminal 5

· There are also two car parks available for long-term parking (Lots E and G).

· Lot E is connected to the ATS rail system connecting all terminals; shuttle buses to the terminals are also available.

· A third long-term car park, Lot F, is closed until further notice General parking information is available 24 hours a day (tel: 773 686 7530).

Public Transportation

· Rail: The Chicago Transit Authority (CTA) runs a 24-hour train service to downtownChicago. The CTA station is located on the lowest level of the main parking garage at Terminals 1, 2 and 3 (accessible from Terminal 5 on the ATS system). Metra North Central commuter trains serves destinations in Lake and northern Cook counties, with five daily inbound and outbound trains betweenAntioch and Chicago Union Station. The station at the airport is situated near the remote long-term car parks and is on the ATS system.

· Road: Taxi: There are taxi ranks outside the Arrivals area of each terminal (journey time: 30-45 minutes to centralChicago).

· Limousine: Limousines are available toChicago and the suburbs, with companies listed on boards for reservations.

· Bus:ContinentalAirport Express shuttle buses depart from all terminals for centralChicago and northern destinations. There is also an hourly shuttle and coach services toMidwayAirport. There are a number of regional services available from the airport. The Bus and Shuttle Centre is located on the ground level of Terminal 5 car park. This is the pick-up point for most bus, shuttle and regional services, including hotel courtesy buses. Public transport services are available for disabled travelers.

Airport Facilities

· Money and communications: There is a full service bank, ATMs, bureau de change facilities and a post office.

· Eating and drinking: There is a variety of restaurants, bars, fast-food outlets and cafés.

· Shopping: There are numerous shops, including duty-free shops in each terminal.

· Luggage: Trolleys are available at all terminals There are lost property desks staffed by the Chicago Police Department on the upper levels of all terminals.

· Other facilities: There is a medical centre, AED units (defibrillators), baby-change facilities, a play area and a 24-hour interfaith chapel.

Help Desk

· Information desks (tel: 773 686 2200) are available in Terminals 1, 3 and 5.

· Multi-lingual staff are on hand to provide information and assist passengers with directions, 24 hours a day.

· Two Travelers Aid booths are located in Terminal 2.

Disabled Facilities

· Information representatives provide assistance to hearing- and visually-impaired travelers.

· Disabled passengers are requested to confirm any special needs with their airline four days in advance.

· Facilities include ramps and lifts, escorted wheelchair services, TTY telephones, visual paging for hearing-impaired passengers and Braille buttons in lifts.

· The ATS system is fully accessible, with elevators provided at each of the five stops.

· The Travelers Aid office (tel: 773 894 2427) provides escorts for disabled people on request.

· Adapted hire cars for drivers with disabilities can be provided with two or three days’ notice.

· Disabled car parking facilities are provided for badge holders. Disabled toilets are located throughout the airport.

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Hotels

· The Hilton Chicago O’Hare Airport is the only hotel on the airport grounds, and is situated in Terminal 2. There are numerous other hotels which can be reached by phoning for a courtesy shuttle bus; these include the AmeriSuites, Best Western O’Hare, Clarion Barcelo’ Hotel, Comfort Inn O’Hare, Courtyard by Marriott, Days Inn O’Hare International, DoubleTree Hotel O’Hare-Rosemont, Four Points Hotel Sheraton, Hampton Inn O’Hare, Hampton Suites North Shore, Hawthorn Hotel & Suites, Holiday Inn Chicago O’Hare, Holiday Inn O’Hare International, Hotel Sofitel Chicago, Hyatt Regency O’Hare, Hyatt Rosemont, Marriott Suites O’Hare, O’Hare Marriott Hotel, Radisson Hotel Chicago O’Hare, Ramada Hotel O’Hare, Residence Inn by Marriott, Residence Inn O’Hare Rosemont, Rosemont Suites Hotel O’Hare, Sheraton Gateway Suites, Suburban Lodge, Super B, Travelodge Chicago O’Hare and the Westin Hotel O’Hare. The airport’s website contains contact details for all these hotels.

Rental Car and Limos

· All major car hire companies are represented, including Alamo, Avis, Budget, Dollar, Hertz and National Companies are located on the lower level near baggage reclaim in Terminals 1, 2 and 3.

· Many companies at the airport run free shuttle buses to pick-up and drop-off areas. There are no car hire companies in Terminal 5, although courtesy telephones are available on the lower level of the terminal and can be used to book a car.

Orlando International Airport

Address:Orlando International Airport, 1 Airport Boulevard, Orlando, Florida 32827-4399, USA	Country Code:1
Location:The airport is located 105km (65 miles) southeast ofOrlando.	Time Zone:GMT – 5 (GMT – 4 from the first Sunday in April to the last Sunday in October).
Website:wwworlandoairportsnet	Number of Terminals:1
	Transfer Between Terminals:
	Telephone:407 825 2001

Airport Guide

Driving directions

· From the north, take State Road 436 (Semoran Boulevard) or State Road 417 (Greeneway).

· From the south, take State Road 417 (Greeneway).

· From the west, take State Road 528 (Beeline Expressway).

· All can be joined from the I-4.

· From the east, take State Road 528 (Beeline Expressway), which can be joined from I-95.

Parking

· There are three car parks with direct access to the terminal, as well as three satellite car parks offering economy parking facilities and a free shuttle service to/from the terminal.

· The airport’s parking information line provides further details (tel: 407 825 2290).

E) Public Transportation

· Road: Taxi: Taxis are available on both sides of the terminal on level 1.

· Bus: The Lynx bus service departs from side A of the terminal level 1, with services toOrlando city centre andInternational Drive. Regular shuttle services to out-of-town destinations leave from level 1 of the A and B sides of the terminal; shuttles are prohibited from servicing Walt Disney World, International Drive, Universal Studios, Lake Buena Vista, downtown Orlando, US 192 and other locations within Orange, Osceola and Seminole county. The Lynx bus service departs from side A of the terminal level 1, with services toOrlando city centre andInternational Drive. Regular shuttle services to out-of-town destinations leave from level 1 of the A and B sides of the terminal; shuttles are prohibited from servicing Walt Disney World, International Drive, Universal Studios, Lake Buena Vista, downtown Orlando, US 192 and other locations within Orange, Osceola and Seminole counties.

Airport Facilities

· Money and communications: Facilities include a bank, bureaux de change, ATMs, postal services and telephones (some with data ports) 24-hour Internet kiosks are located around the airport.

· Eating and drinking: Refreshment facilities include fast-food outlets, a bar and grill, various restaurants, delicatessen, sandwich shop, bakery store, pizza restaurant, bars and cafés and a coffee shop.

· Shopping: There are many shops at the airport, including duty-free.

· Luggage: There is a lost property service (tel: 407 825 2111) Trolleys and a porter service are available.

· Other facilities: A hairdresser’s, massage and shoe shine services are available.

Help Desk

· Staffed information booths are located in the West Hall (tel: 407 825 2142) and East Hall (tel: 407 825 2353) Courtesy telephones are located throughout the terminal.

Disabled Facilities

· All toilet facilities are wheelchair accessible TDD telephones are located throughout the airport.

· Disabled parking spaces are provided in the parking garages and shuttle buses provide transportation to the terminal; to ensure availability and to make advance arrangements, contact airport parking (tel: 407 825 2980).

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Hotels

· The Hyatt Regency Orlando International is located inside the main terminal Other nearby hotels include the AmeriSuites Northeast Hote, AmeriSuites Northwest Hotel, Courtyard by Marriot, Crowne Plaza Orlando AirportEmbassy Suites, Fairfield Inn, Hampton Inn Airport. All offer courtesy shuttles to/from the airport There are hotel reservation desks located in the baggage reclaim areas.

Rental Car and Limos

· All major car hire companies are easily accessible from the airport, with courtesy shuttles available on level 1.

· On-site companies, located on level 1 (A and B sides of the terminal building), are Alamo, Avis, Budget, Dollar, L&M and National.

Paris Orly Airport

Address:Paris Orly Airport, Orly Sud 103, 94396 Orly Aérogare, France	Country Code:33
Location:The airport is located 14km (9 miles) south ofParis.	Time Zone:GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October)
Website:wwwadpfr	Number of Terminals:2
	Transfer Between Terminals: Free shuttle buses run between the two terminals.
	Telephone:(0)1 4975 1515

Airport Guide

Driving directions

· FromParis, take the A6 via Porte d’Orléans or Porte de Gentilly Alternatively, take RN7 via Porte d’Italie.

Parking

· Orly West and Orly South both have two car parks each, which are directly linked to the terminal by lift or travelator. There are also cheaper car parks serving both terminals, linked to the terminals by a free shuttle.

Public Transportation

· Rail: The ADP Shuttle provides a frequent shuttle link to Gare d’Austerlitz, where RER rapid train service line C runs to St Michel, Invalides and Porte Maillot. Orlyval provides a frequent shuttle link to Anthony Station on RER line B, which has métro connections to Denfert-Rochereau, St Michel and Châtelet-les-Halles, as well as connections to Paris Charles de Gaulle Airport.

· Road: Taxi: There are plenty of taxis outside the Arrivals area which run to centralParis and suburban destinations Limousine: Limousines are available from Aéroports Limousine Service (tel: (0)1 4071 8462).

· Bus: The Orlybus runs to Place Denfert-Rochereau RER and métro station The Jetbus runs to métroVillejuif-LouisAragon métro station AirFrance coaches stop at the Porte d’Orléans, Gare Montparnasse, Duroc and Gare des. Invalides; a service also runs between Orly and Roissy Charles de Gaulle airports. The Airport Shuttle runs to central Paris Frequent RATP buses run to various destinations in Paris including the city limits.

Airport Facilities

· Money and communications: Both terminals have ATMs, bureaux de change and a post office.

· Eating and drinking: There are bars and restaurants throughout the airport.

· Shopping: There are newspaper stands, gift and duty-free shops.

· Luggage: The left-luggage lockers are no longer available due to security precautions. There are lost and found offices in Orly South (tel: (0)1 4975 3410) and Orly West (tel: (0)1 4975 4234).

· Other facilities: There is a medical centre offering vaccinations at Orly South. There are art galleries and places of worship in both terminals.

Help Desk

· Orly South has airport information desks at Exits C and H on the ground floor, and at Hall B on the first floor; Orly West has airport information desks on the Departures level, Exits O, W, and between Exits R and S, as well as on the Arrivals level at Exits D and J. Free guides and maps of Paris and the airport are available here Passengers can also telephone the Information Centre (tel: (0)1 4975 1515).

Disabled Facilities

· The airport has facilities for disabled passengers, who are asked to inform their airline in advance of their special needs. There are welcome desks for disabled passengers at Orly West Exit W, on the first floor, and at Orly South Exit E, on the ground floor. Disabled spaces are located in all the airport car parks. A discount is available to drivers in some of them upon presentation of a valid disability badge.

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Hotels

· Hotels located on the airport site, with free shuttle bus transfer from the terminals, include the Hilton Paris Orly.

Rental Car and Limos

· Avis, Budget, Europcar, Hertz, National and Sixt are all represented.

Phoenix Sky Harbor International Airport

Address:Phoenix Sky Harbor International Airport, 3400 East Sky Harbor Boulevard, Suite 3300, Phoenix, Arizona 85034-4405, USA	Country Code:1
Location:The airport is located in the centre ofPhoenix.	Time Zone:GMT – 7 (GMT – 6 from the first Sunday in April to the last Sunday in October)
Website:wwwphxskyharborcom	Number of Terminals:3
	Transfer Between Terminals: Shuttle buses run continuously between the terminals and the economy car parks.
	Telephone:602 273 3300

Airport Guide

F) Driving directions

· The airport has separate exits for east and west destinations, so travellers are advised to plan their route before departing.

· Major routes with airport exits are I-10 east, State Route 153 south of Washington, State Route 202 west and State Route 143 north.

Parking

· Short-term parking is available in multi-storey facilities at Terminals 2, 3 and 4.

· Additional parking is available at the economy car parks, which are served by 24-hour shuttle buses running to all terminals.

· For further parking information, contact ACE Parking (tel: 602 273 4545).

Public Transportation

· Road: Taxi: Taxis and limousines are available SuperShuttle operates 24/7, offering a door-to-door van service to all destinations in the Valley.

· Bus:Phoenix Transit (tel: 602 253 5000 or TDD: 602 261 8208) run Red Line and no13 wheelchair-accessible buses to centralPhoenix and surrounding areas.

· There are several intercity bus and coach companies operating from the airport. The Ground Transportation Office can provide further information (tel: 602 273 3383).

Airport Facilities

· Money and communications: Facilities include ATMs and telephones in all three terminals and a bureau de change in Terminal 4.

· Eating and drinking: There are restaurants, bars and cafés in Terminals 2, 3 and 4.

· Shopping: There are many shops in all three terminals, as well as duty-free shopping in Terminal 4.

· Luggage: A lost property office is situated between Terminals 2 and 3 (tel: 602 273 3307).

· Other facilities: These include a pet rest area, a barber, art galleries and an interfaith chapel.

Help Desk

· Information desks are located throughout the terminals. Travelers Aid operates from the chapel in Terminal 4 (tel: 602 244 1346).

Disabled Facilities

· Facilities include level access and lifts, wheelchair-accessible telephones, toilets and ATMs, as well as TDD and amplified phones.

· Hand-controlled hire cars can be provided with advance notice by Avis and Hertz Disabled parking spaces are reserved for badge holders in all car parks; the shuttles are wheelchair-accessible.

· There is a Dial-a-Ride bus serving the city (tel: 602 253 4000 or TTY: 602 231 0961).

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Hotels

· There are no on-site airports Nearby hotels include the Hilton Phoenix Airport, Crowne Plaza, Hilton Garden Inn, Phoenix Airport and Phoenix Airport Marriott. Many hotels offer free shuttle transportation from the airport; a courtesy telephone centre is located next to the Arrivals areas in all terminals.

Rental Car and Limos

· Advantage, Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty have counters located in the Arrivals of each terminal; shuttles run to the car hire pick-up locations. Other companies are listed on the hotel courtesy telephone information boards in Arrivals and can be contacted via the courtesy telephones.

Salt Lake City International Airport

Address:Salt Lake City International Airport, AMF Box 22084, Salt Lake City, Utah 84122, USA	Country Code:1
Location:The airport is located 8km (5 miles) northwest ofSalt Lake City.	Time Zone:GMT – 7 (GMT – 6 from the first Sunday in April to the last Sunday in October)
Website:wwwslcairportcom	Number of Terminals:2
E-mail:Via the airport’s website	Transfer Between Terminals: There is a free airport shuttle running between the long-term parking facilities and the two terminals.
	Telephone:801 575 2400

Airport Guide

Driving directions

· I-80 connectsSalt Lake City to the airport; the airport exit is just west of the intersection with the I-215.

Parking

· The short-term parking terrace is located directly west of the terminals and is connected to the main building via sky bridges; the lower level is for hourly parking only.

· Long-term car parking is located south and west of the terminal buildings and is served by a free shuttle service running to/from the terminals.

· Parking information is available from AMPCO Parking (tel: 801 575 2886).

Public Transportation

· Road: Taxi: Taxis, limousines and vans are readily available from a number of companies.

· Bus: Greyhound and Utah Transit Authority provide buses to many destinations.

· A ground transportation desk is located in the Arrivals areas of each terminal (tel: 801 575 2477).

Airport Facilities

· Money and communications: There is a bank with bureau de change. Both terminals provide ATMs There is a post office, open daily 24 hours, just off the airport entry road.

· Eating and drinking: As well as cafés, restaurants and bars, there are fast-food outlets and coffee shops.

· Shopping: Duty-free is available on concourse D of Terminal 2.

· Luggage: A lost property service is available in Terminal 1 (tel: 801 575 2427). A porter service is available.

· Other facilities: These include a paramedic service, ski rental, children’s play areas and baby change facilities.

Help Desk

· Information is provided by airport airfield officers throughout the airport; information desks are located near concourse A in Terminal 1 and near concourse C in Terminal 2.

· Staff provide translation services and assistance to passengers with special needs. Tourist information is available in Terminal 2 (tel: 801 575 2800).

Disabled Facilities

· There are lifts and ramps at the airport, disabled toilets, TDD telephones (tel: 801 575 2264) and low-level telephones. Disabled passengers are advised to inform their airline of any special requirements they may have and to request wheelchairs well in advance.

· If wishing to use public transport, disabled passengers should telephone Terminal Services (tel: 801 575 2477) in advance to make arrangements.

· There are reserved car parking spaces for disabled travelers in all airport car parks. Shuttle buses are wheelchair-accessible.

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Hotels

· There are no hotels on the airport site. Hotels near the airport include the Comfort Suites Airport, Hilton Salt Lake Airpor, Holiday Inn Hotel & Suites Salt Lake City Airport and the Sheraton Salt Lake Airport Hotel.

· Hotel shuttle services can be ordered through phones at the ground transportation desks, or by using hotel telephones which can be found in both baggage reclaim areas.

Rental Car and Limos

· Advantage, Alamo, Avis, Budget, Dollar, Enterprise, Hertz and National are all located on the ground floor of the short-stay parking terrace, directly across from the terminal buildings.

· Information is available from the ground transportation desks in the Arrivals areas of both terminals (tel: 801 575 2477).

San Francisco International Airport

Address:San Francisco International Airport, PO Box 8097, San Francisco, California 94128, USA	Country Code:1
Location:The airport is located 22 km (14 miles) south of San Francisco.	Time Zone:GMT – 8 (GMT – 7 from the first Sunday in April to the last Sunday in October)
Website:wwwflysfocom	Number of Terminals:4
E-mail:None	Transfer Between Terminals: The 24-hour AirTrain light rail service links the International Terminal with the other terminals, parking garages, the Airport BART station and the car hire centre.
	Telephone:650-821-5000

Airport Guide

Driving directions

· From centralSan Francisco, take Route 101 south and follow signs to the airport.

· For access to the car hire centre, turn left onto I-380 and turn right ontoSouth Airport Boulevard.

· For access to the long-term car park, take Route 101 south, exit at San Bruno Avenue/San Francisco International Airport, take theSan Bruno Avenue exit, turn left and follow the signs.

Parking

· Short-term (hourly and daily) car parking, with direct access to the terminals, is available at both the domestic and international parking garages.

· Passengers flying toCanada should use the domestic terminals parking garage.

· Valet parking for all terminals is located in the domestic garage, off the Departures level roadway.

· A long-term car park is located 35km (2 miles) north of the airport terminals.

· A free shuttle bus service operates between the long-term car park and the terminals Parking information is available (tel: 650 821 7900).

Public Transportation

· Rail: The Bay Area Rapid Transit (BART) operates a rapid rail service to northern San Mateo County, San Francisco (journey time: 30 minutes) and the East Bay from the SFO BART station on the Departures level of the International Terminal. The station is linked to all terminals via the free AirTrain service. BART services connect to Millbrae Station, from where a Caltrain shuttle service runs betweenSan Francisco andSan Jose.

· Road: Taxi: Taxis depart from outside the Arrivals levels of all terminals Taxi drivers are required by airport regulations to accept fares to all destinations.

· Limousine: A number of limousine companies provide transport to/from the airport and must be pre-arranged; a full list of providers is available on the airport’s website.

· Van: Door-to-door vans provide services between the airport and various destinations inSan Francisco and surrounds; vans are available on a walk-up basis until 2300 and pick-up is outside the Departures levels of all terminals.

· Bus: SamTrans buses run from the terminals to destinations inSan MateoCounty and parts ofSan Francisco andPalo Alto, 24 hours.

· For further ground transportation information, visit the airport information booths or call the Bay Area Transit information line (tel: 511; website: www511org)

Airport Facilities

· Money and communications: ATMs are available in all terminals and boarding lounges. There is a full service bank in Terminal 3, as well as a self-service postal centre Bureaux de change and automated currency exchange machines are located throughout the International Terminal. Telephones equipped with data ports are located throughout the terminals Wireless Internet is available. Mobile telephones can be rented.

· Eating and drinking: There are various bars, cafés and restaurants in each terminal.

· Shopping: Four duty-free shops are located in the International Terminal. There is a duty-free kiosk in Terminal 1, boarding area B. Other shops include gift shops, newsagents, bookshops, clothing and accessories stores, sweet shops, toy shops and cosmetic and toiletries shops.

· Luggage: There is a lost property office on the Arrivals level of Terminal 1 (tel: 650 821 7014).

· Trolleys are available for a fee throughout the terminals. Left-luggage is available at the Airport Travel Agency, in the International Terminal.

· Other facilities: These include a medical centre, nurseries and a meditation room.

Help Desk

· Airport information booths are located on the Arrivals level of all terminals; staff can translate over 166 languages (tel: 650 821 8211).

· Computerized information kiosks are available at the desks 24 hours a day.

· Travelers Aid kiosks are located on the Departures levels of all terminals (tel: 650 821 2735). They are open daily 0800-2000.

Disabled Facilities

· The airport is physically accessible and airline employees can assist passengers with disabilities before departure or upon arrival; passengers requiring wheelchairs should contact their airline prior to travel.

· There are TDD/TTY phones throughout the airport for hearing-impaired travelers.

· Reserved car parking is also available in all car parks (tel: 650 821 7900); the shuttle bus from the long-term car park is equipped with a lift Ramp-accessible taxis are available.

· SamTrans buses and the Caltrain shuttle are wheelchair accessible So are all BART stations.

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Hotels

· Hotels located very near the airport include the Holiday Inn San Francisco International Airport North, Hyatt Regency San Francisco Airport (tel: 650 347 1234), San Francisco Airport Marriott and the Sheraton Gateway Airport.

· Courtesy telephones for hotel reservations are located on the Arrivals levels of all terminals.

A) Rental Car and Limos

· The rental car centre is located outside of the terminals but on airport property and is linked to the terminals and BART station on the 24-hour AirTrain Blue Line.

· Eight major car hire companies are based at the centre: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty.

(Seoul) Incheon International Airport

Address:Incheon International Airport, 2850 Unseo-dong, Jung-gu, Incheon City 400-700, Republic of Korea	Country Code:82
Location:The airport is located 52km (32 miles) fromSeoul.	Time Zone:GMT + 9
Website:wwwairportorkr	Number of Terminals:2
E-mail:webmaster@airportorkr	Transfer Between Terminals: The two terminals are located in a terminal complex and connected by the Airport Transportation Centre People movers make movement between the two terminals fast and efficient.
	Telephone:(0)32 741 0114 or 0104

Airport Guide

Driving directions

· The airport is connected toSeoul by an expressway incorporating a suspension bridge, which is the only road to the airport. An expressway toll is payable from/to both Incheon andSeoul.

Parking

· Orly West and Orly South both have two car parks each, which are directly linked to the terminal by lift or travelator. There are also cheaper c Long- and short-term parking facilities are available at the airport. An airport shuttle bus runs from the long-term car park to the passenger terminal.

Public Transportation

· Water: A ferry service runs from Incheon to Yeongjong-do.

· Rail: A high-speed railway connection betweenGimpoInternationalAirport andIncheonInternationalAirport should be complete by 2005. The station will be located in the Transportation Centre.

· Road: Taxi: Regular, deluxe and jumbo taxis (for up to nine people) can be hired at the airport (journey time to centralSeoul: 50 minutes).

· Bus: Passengers can choose between limousine buses or regular inter-city buses. The inter-city buses stop at the major districts and hotels aroundSeoul. For a full listing of bus routes, visit the airport’s website.

Airport Facilities

· Money and communications: There are bureaux de change, banks and a post office at the airport. Mobile phones are available for hire and Internet access is available.

· Eating and drinking: There is a vast selection of restaurants, snack bars, cafés, bars, ice cream parlours and fast-food outlets at the airport.

· Shopping: Four companies operate 42 duty-free shops at the airport. There is a supermarket in the basement area.

· Luggage: There are luggage storage facilities and a lost property office; the airport’s website lists all items found at the airport.

· Other facilities: There is a medical centre, chemists, laundry, children’s playrooms, massage and a prayer room.

Help Desk

· Information counters are situated on the first and third floor, in the boarding gate area and in theTransportationCenter. For more detailed information, including magazines and brochures, travelers can contact the External Affairs Office (tel: (0)32 741 2112).

Disabled Facilities

· The airport has lifts and plenty of wheelchair-accessible toilets. Car parking spaces reserved for disabled drivers are available. Wheelchairs are provided free of charge; passengers requiring assistance should inform their airline prior to travel. The help phones located around the airport can be used to request assistance.

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Hotels

· The Air Garden Transit Hotel; website: wwwairgardenhotelcom) is located in the passenger terminal building. The Hyatt Regency Incheo website: wwwhyattregencyincheoncom) is a short journey from the airport, and the hotel offers a courtesy shuttle. Hotel New Airport Incheon Airport wwwincheon-hotelcom) provides a 24-hour free English speaking helpline and pick-up service. Hotel Queen (tel: (0)32 747 0070; website: wwwhotelqueencom) provides a free pick up service. Other nearby hotels include the Sky Hotel, the Hotel Hubhub and the Hotel Sevilla. There is a hotel information desk at the passenger terminal building (tel: (0)32 743 2570).

Rental Car and Limos

· Car hire is available from Avis, Hertz and Kumho Rent A Car with desks located in Arrivals.

Singapore Changi Airport

Address:Civil Aviation Authority of Singapore, Singapore Changi Airport, PO Box 1 Singapore 918141	Country Code:65
Location:The airport is located 20km (13 miles) northeast of the city ofSingapore.	Time Zone:GMT + 8
Website:wwwchangiairportcomsg	Number of Terminals:2
E-mail:Via the airport’s website	Transfer Between Terminals: A free Skytrain service runs frequently between the two terminals.
	Telephone:(0)6542 1122

Airport Guide

Driving directions

· TheEast Coast Parkway electronic toll road runs straight between the airport and Singapore City Centre. Cash cards for Electronic Road Pricing can be purchased from car hire companies at the airport.

Parking

· The airport has three car parks offering various tolls for short and longer stays Car Park A serves Terminal 1 and Car Parks B and C serve Terminal 2.

Public Transportation

· Rail: The MRT station is located in Terminal 2 Trains run betweenSingapore city hall and the airport Passengers heading to the airport are advised to note the names of the terminal stations (Pasir Ris orChangiAirport).

· Road: Taxi: Taxi ranks are situated outside the Arrivals hall and are available 24 hours a day. Six-seater MaxiCab taxis run an airport shuttle service between the airport and any hotel inSingapore (except Le Meridien Changi and hotels in Sentosa) and anywhere in the central business district.

· Limousine: Limousine taxis are also available.

· Bus: Frequent public bus services leave the bus stations located in the basements of each terminal. Exact change is required. The Ground Transportation Centre is situated in the Arrivals hall of Terminal 1 and provides information on all forms of transport to/from the airport.

Airport Facilities

· Money and communications: Bureaux de change are open 24 hours a day. Wireless Internet is available at various points in the airport. Multimedia payphones are available in the News lounge of the Terminal 1. Departures/transit lounge. All local calls made within the Departures/transit areas are free. There are postal services available in both terminals.

· Eating and drinking: The airport has restaurants, cafés, bars, delis, fast-food outlets and snack bars, offering Western and Asian cuisine; many are open 24 hours.

· Shopping: There are several shops at the airport, including duty-free and a 24-hour mini-supermarkets in both terminals.

· Luggage: Left-luggage is available in both terminals.

· Other facilities: These include medical clinics, a 24-hour medical centre and pharmacies. There is also a swimming pool, spa, showers, massage and a fitness centre, as well as multi-faith prayer rooms. Baby change rooms and children’s play areas are also available; most female toilets have baby change facilities.

Help Desk

· Information counters are located throughout the airport (tel: (0)6541 2267 for Terminal 1 or (0)6541 2302 for Terminal 2). Help telephones and touch-screen information kiosks are also available throughout the airport. Passengers can also submit enquiries in advance through the airport’s website.

Disabled Facilities

· The airport has level access, lifts, ramps, accessible toilets and a 24 hour wheelchair hire service at the medical centres (tel: (0)6543 1118). Passengers requiring special assistance should inform their airline prior to travel.

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Hotels

· There is a hotel reservation counter in the Arrivals hall of each terminal (tel: (0)6542 6966 for Terminal 1 and (0)6545 0318 for Terminal 2) The Transit Hotelfor Terminal 1 or (0)6542 8122 for Terminal 2; website: wwwairport-hotelcomsg) provides rooms on site in both terminals on a six-hourly basis. Nearby hotels include the Le Meridien Changi Village (tel: (0)6587 9132), which provides a free shuttle service to/from the airport, the Ritz-Carlton Singapore (tel: (0)6337 8888), Grand Hyatt Singapore (tel: (0)6734 0375), Holiday Inn Parkview (tel: (0)6733 8333), and, famously, the Raffles Hotel (tel: (0)6337 1886; website: wwwrafflescom).

Rental Car and Limos

· Car hire is available from Avis, Hertz and Kumho Rent A Car with desks located in Arrivals.

Tokyo Narita Airport

Address:Narita International Airport, Narita-shi, Chiba 282-8601, Japan	Country Code:81
Location:The airport is located 65km (40 miles) east ofTokyo.	Time Zone:GMT + 9
Website:wwwnarita-airportorjp/airport_e/	Number of Terminals:2
E-mail:naa1@naagojp	Transfer Between Terminals: A free shuttle bus links the two terminals
	Telephone:(0)476 322 802

Airport Guide

Driving directions

· The airport is situated on the Shin-Kulo Expressway, which has links to the Higashi-Kanto Expressway and Route 295, and to nearby cities, includingTokyo.

Parking

· There is long- and short-term parking at the airport Car park P1 (tel: (0)476 322 253) is situated in front of Terminal 1 with about 1,000 spaces, while car park P2 (tel: (0)476 345 350) has space for about 1,900 cars.

Public Transportation

· Rail: Passengers should check which terminal they require before setting off for the airport as the terminals have separate railway stations: The Narita Airport Station (Terminal 1) and the Airport Terminal 2 Station Keisei Electric Railway provides services to Keisei Ueno in central Tokyo, as well as a direct service to Haneda Airport Japan Railways’ reservation-only Narita Express and non-reservation rapid trains serve Tokyo and regional destinations.

· Taxi: Taxis and limousines are available at the airport Bus: Shuttle buses operate toHanedaAirport,Tokyo station, Shinjuku station and major hotel inTokyo, as well as direct services to other cities such asSendai,Utsunomiya andOmiya.

Airport Facilities

· Money and communications: Both terminals have banks, ATMs, bureaux de change and a post office Internet, mobile phone hire, telephone, fax and photocopying services are available in both terminals.

· Eating and drinking: A good variety of Japanese and Western restaurants are available, as well as cafés, fast-food outlets and bars.

· Shopping: A number of shops, including duty-free in both terminals, are available.

· Luggage: There are left-luggage counters in both terminals Lost property (landside) is handled by the NAA Service Centre in Terminal 1 (tel: (0)476 322 105) and Terminal 2 (tel: (0)476 345 220).

· Other facilities: These include medical clinics, a dentist, baby change facilities, nurseries, children’s play areas, showers and sleeping rooms.

Help Desk

· Information desks can be found on the Arrivals and Departures areas of both terminals (tel: (0)476 322 802).

Disabled Facilities

· These include tactile flooring, wheelchair-accessible toilets and telephones. Wheelchairs can be hired from the information counters (landside only); passengers should inform their airline of any special assistance required, prior to travel. The airport provides a Braille guide, which is available at the information desk or which can be ordered in advance (tel: (0)476 345 058). Car parks at both terminals provide disabled parking spaces with discounted rates for people with disability ID. The airport railway stations and inter-terminal shuttles are wheelchair-accessible.

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B) Hotels

· There are no hotels at the airport; hotels close by include the ANA Hotel Narita (tel: (0)476 331 311), Hilton Narita (tel: (0)476 331 121), Holiday Inn Tobu Narita (tel: (0)476 321 234), Hotel Nikko Narita (tel: (0)476 320 032), Hotel Nikko Winds Narita (tel: (0)476 331 111), Hotel Skycourt Narita (tel: (0)478 736 211), Marroad International Hotel Narita (tel: (0)476 302 222), Narita Airport Washington Hotel (tel: (0)476 355 511), Narita Excel Hotel Tokyu (tel: (0)476 330 109), Narita Airport Rest House (tel: (0)476 321 212), Narita View Hotel (tel: (0)476 321 111) and Radisson Hotel Narita Airport (tel: (0)476 931 234). There are hotel reservation desks at the airport (tel: (0)476 328 798), located in Terminal 1 at the airport.

Rental Car and Limos

·Toyota, Nissan, Nippon and Japaren have offices in the Arrivals area of both terminals.